Kingoo

Processing of personal data
The users of the Kingoo app grant their consent for the processing of their personal data during the installation of the Kingoo app. Your personal data is collected and processed by the company, Kingoo Pte. Ltd. Kingoo Pte. Ltd. only collects and processes the personal data submitted by the users in the course of installation and use of the Kingoo app. A user's disclosure of geographical location data is a precondition for using the Kingoo app.
1. What type of personal data we collect and process
Name, telephone number, e-mail address, feedback ratings and/or payment information of the app user; Geographical location of the user, the time of provision of service and the destination; Identification data of the device on which the Kingoo app has been installed; Cookies of the Kingoo.co website may save the website user's geographic location data and other available web browsing data.
2. The purpose of collecting and the period of processing of personal data
We collect and process personal data for the purpose of matching up a user with a driver; We forward the data on geographical location and telephone number of the user to the driver to enable us decide whether the user is located nearby; We may use the personal data to resolve driver´s service quality issues; We use contact details to notify you of updates to the Kingoo app; We collect data of the routes taken by the Kingoo app users to analyse the geographic coverage in order to make recommendations to the drivers. We may use your data for advertising and marketing purposes, including sending electronic commercial communications for services that we, our parent company, and our business partners may offer you.
3. The method of collecting personal data
We collect data on the names, telephone numbers and/or e-mail addresses of Gozem app users during the process of the installation of the Gozem app; We only collect data on the geographic location if the Gozem app has been activated; The collection of geographic location data stops after the Gozem app is closed in the user's device.
4. Disclosure of personal data to third parties
The personal data of users is only disclosed to those drivers who have activated the Gozem app; in such case, they will see the name, telephone number and geographic location of the user; After providing the service, the name of the user may remain visible to the driver. This is necessary for drivers to resolve any issues associated with service provision, e.g., to contact the user if an item was left behind in the car; The feedback on the quality of the service is anonymous and drivers do not receive information on the names and telephone numbers of the users who provided feedback; We may disclose your personal data to service providers for the purposes set out in this privacy policy; We may transfer your personal data for commercial and direct marketing purposes to business partners or affiliates; Depending on the location of the user, the personal data may be handed over to the relevant local entities providing Kingoo app services. Any collection and processing of personal data by local Kingoo service providers shall occur under the same conditions as established in this privacy policy. We shall be entitled to disclose your personal data if we are required by any regulatory body or Government authority or official or any security agency for the purposes of conducting an investigation into an alleged crime.
5. Security and deletion of data
Any personal data collected in the course of providing the Kingoo service is transferred to and stored in the data centres located in the territory of England. Only authorised employees of Kingoo and local service providers have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the Kingoo app (including disputes with the drivers); Kingoo takes all necessary precautions to ensure the confidentiality and security of the personal data processed and to prevent tampering, corruption or access by unauthorized persons. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data, we can not guarantee the security of your data transmitted to our sites. Once we have received your information, we will seek to prevent unauthorized access, using strict procedures and security features. Please note that uninstalling the Kingoo app from your device does not terminate your account and therefore does not delete your personal data. If you wish to delete your personal data collected by Kingoo, please send a written request to close your account and delete the personal data by e-mail. Keep in mind that the request to delete personal data is only possible if we delete your account. As a result, you will no longer be able to use Kingoo services under your existing account. After the deletion, the personal data will be anonymized and used for analytics only. If you presume that we (or any other Kingoo entity processing your personal data) carry such processing in contradiction with your personal rights or in contradiction with the law, in particular if the personal data is inaccurate, you may:
a) ask us (and/or any other Kingoo entity processing your personal data) for an explanation;
b) require us (and/or any other Kingoo entity processing your personal data) to remedy the arisen state of affairs (in particular by blocking, correction or supplementing of personal data);
c) appeal directly to the respective data protection authority having the jurisdiction over your personal data.
Direct marketing
We may use your e-mail address and phone number for sharing our product related marketing messages. If you no longer wish to receive direct marketing messages, please click the "Unsubscribe from direct marketing messages" link in the header of our e-mail or Profile section of Kingoo mobile App.
7. Personal data of taxi drivers
The personal data of drivers are treated in accordance with the General Conditions of Drivers which prevail in case of conflict on this privacy policy. We collect and process the personal data of drivers for the following purposes: To enable the normal operation of the Kingoo App; To deliver the Kingoo Services to their attention and that of the Clients; To check their qualifications to perform this professional activity; detect fraudulent behavior; To manage the contractual relationships associated with Kingoo; To send electronic commercial communications for services that we, our parent company and our business partners may offer you; and To conduct statistical studies for advertising and marketing purposes. Any collection and processing of personal data of drivers by local Kingoo´s service providers shall occur under the same conditions as established in this privacy policy. Using the Kingoo app with dispatch feature, a service operator can see the geographic location of a driver, information on dispatches and the times of using the service.